Refund policy

Perfumers Touch — Returns and Refunds

Cancellations and change-of-mind returns

For non-personalised products bought online, you must notify us of cancellation within 14 days after delivery. Email perfumerstouch@outlook.com with your order number or sufficient information to identify your purchase.

We will provide return instructions and confirm the return address. Our approval is not required to exercise your statutory cancellation rights. Items must be sent back within 14 days of notifying us.

Return postage and condition

Customers are responsible for the direct cost of change-of-mind returns. Please package bottles securely to prevent damage and use a carrier that accepts perfume. We recommend retaining proof of postage.

Please return all supplied items and packaging where possible. Missing packaging does not automatically prevent a statutory return.

You may inspect goods as you reasonably would in a shop. If excessive use, damage or handling beyond necessary inspection reduces the product’s value, we may deduct that reduction from your refund. This may include perfume used beyond what is reasonably necessary to assess it.

Personalised bottles

Engraved bottles and products made to your personal specifications cannot be cancelled or returned simply because you change your mind. Please check your personalisation details carefully before ordering.

Choosing a standard fragrance or bottle size does not make a product personalised.

Faulty, damaged or incorrect orders

Email perfumerstouch@outlook.com with details of the problem. Please include photos where possible to help us investigate.

We will provide the remedy required by UK consumer law and cover reasonable return costs for faulty, damaged or incorrect goods. These rights also apply to personalised products.

Refunds

For eligible change-of-mind cancellations, refunds are issued without undue delay and within 14 days of receiving the returned goods or evidence of return postage, whichever is earlier.

Refunds go to the original payment method unless otherwise agreed. Any lawful deduction for diminished value will be explained.

When an entire eligible order is cancelled, we refund the standard outbound delivery charge. Additional charges for upgraded delivery are not refundable.

Contact: perfumerstouch@outlook.com

Nothing in this policy limits your statutory rights.